Support
Frequently asked questions
Answers to what customers ask us most. If yours is not here, we answer email within one working day.
Shipping FAQ
How long does it take to print and ship my order?
Production usually takes 8-12 working days from proof approval. More complex or customized items can take closer to 12-15 working days. Shipping time depends on the method selected and typically ranges from 1-5 business days.
Order Status & Delays
- You can view your order status in your Order History. Select the order you wish to get the status on by clicking on the respective Order ID.
- Like all things, there are sometimes delays that may occur. Quality control failures, shipping delays, custom design delays, equipment malfunctions, internet outages, power outages, supplier delays, file problems, computer glitches, etc. may cause delays but these are rare occurrences.
Can I save multiple ship addresses?
Yes. Each time you check out, you will be able to select your previous shipping address or add/edit/remove any addresses.
What are the different levels of shipping I can select?
We are primarily shipping from Henderson, NV and offering a few methods to get your order to you.
- Express (FASTEST) - Any requests to rush an order are required to use this shipping method.
- UPS Ground (1-6 business days). Please refer to this chart to view the general shipping times to your area.
Still stuck?
A person, not a form letter. Monday to Friday, 8am–5pm Pacific.