{"id":851,"date":"2020-01-08T05:35:14","date_gmt":"2020-01-08T05:35:14","guid":{"rendered":"http:\/\/webdesigninhoustontexas.com\/silkcards_blogs\/?p=851"},"modified":"2023-09-06T09:54:53","modified_gmt":"2023-09-06T16:54:53","slug":"for-better-or-worse-what-to-do-when-your-brand-goes-viral","status":"publish","type":"post","link":"https:\/\/silkcards.com\/blog\/inspire\/for-better-or-worse-what-to-do-when-your-brand-goes-viral\/","title":{"rendered":"For Better or Worse: What to Do When Your Brand Goes Viral \u2013 SilkCards"},"content":{"rendered":"<p align=\"center\"><span style=\"background-color: transparent;\"><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2020\/01\/06092017-SILKCARDSGoViral.jpg\"><\/span><\/p>\n<p><span style=\"background-color: transparent;\">Creating brilliant and innovative content is not an easy task, but one day your consistency has finally paid off. Your post, project, or brand has gone viral, and it feels like validation for your efforts. Now what?<!--more--><\/span><\/p>\n<p><span style=\"font-weight: 400;\">There is much to consider when going viral such as the increase in demand straining your supplies. Your inventory may need an overhaul, and you might be considering hiring more employees to take the pressure off. <strong>You cannot <em>prepare<\/em> for viral success, but you can make it <em>work<\/em> for you.<\/strong><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What Does \u201cGoing Viral\u201d Mean for Brands?<\/span><\/h2>\n<p><span style=\"background-color: transparent;\">&#8220;Going viral&#8221; is the term coined for overnight massive success on the internet. When a video, image, advertisement, or other content circulates rapidly from one user to another, it has gone viral. For example, remember when Hillary Clinton did the &#8220;Whip and the Nae Nae&#8221; on Ellen?&nbsp;<\/span><span style=\"background-color: transparent;\">The \u201cWhip and the Nae Nae\u201d was the hit for 2016 &nbsp;and to date has reached over 1 billion views.&nbsp;<\/span><span style=\"background-color: transparent;\">Another example is the out-of-the-blue success of Fidget Spinners, the newest toy that children all over America are going crazy for.<\/span><\/p>\n<p><strong><span style=\"background-color: transparent;\">Related:&nbsp;<a href=\"\/blog\/learn\/3-brands-that-are-crushing-it-in-the-apparel-industry-and-why\" rel=\"noreferrer\" target=\"\">3 Brands That Are Crushing It in the Apparel Industry and Why<\/a><\/span><\/strong><\/p>\n<h2><span style=\"font-weight: 400;\">What to Do When Your Brand Goes Viral<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A viral marketing scenario can change a business, and you may have to rethink your structure to handle rapid growth. Having to scale up your business due to increase in demand can be difficult, but it is a good struggle to have.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may also need to change your mindset about your business, especially if your operation was previously small. Here are some immediate steps you should take:<\/span><\/p>\n<ul class=\"checkppoint\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be critical &#8211; identify and improve core areas of your business that could be more efficient<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hire more people in roles that are time-consuming such as sales and operations roles<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Find an investor who believes in your overall vision and not just the hype<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Come up with strategies that take your viral success and make you a household name<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Going Viral Is Not Always a Good Thing<\/span><\/h2>\n<p>In the age of the internet, there&#8217;s been a lot of negative press that goes viral as well. Just think of Pepsi&#8217;s tone-deaf ad with Kendall Jenner or the United Airlines debacle.<\/p>\n<p><em>Going viral may not always be a good thing.<\/em><\/p>\n<p><span style=\"background-color: transparent;\">Brands that go viral for poor reasons such as a customer service faux pas or public misstatement may see their business take some hits. It&#8217;s almost like one disastrous mistake overshadows the greatness you have to offer the world. But you can make the best of it by being extremely thoughtful about your response.<\/span><\/p>\n<p><strong><span style=\"background-color: transparent;\">Related:&nbsp;<a href=\"\/blog\/inspire\/7-strategies-for-protecting-your-brand-online-and-offline\" rel=\"noreferrer\" target=\"\">7 Strategies for Protecting Your Brand Online and Offline<\/a><\/span><\/strong><\/p>\n<h3><span style=\"font-weight: 400;\">What Happens If the Wrong Messaging Goes Viral? (Or for the Wrong Reasons)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you go viral in a negative way, everything hinges on how you react to the situation. You can recover or you can add more flame to the fire.&nbsp;<\/span><span style=\"background-color: transparent;\">An inadequate response could plummet your customer base. It is even harder to recover from an insincere or combative response.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Critical remarks about your business is a problem, but there are ways to do damage control. Here are some ways to recover:<\/span><\/p>\n<ul class=\"checkppoint\">\n<li><span style=\"font-weight: 400;\"><strong>A real apology must be issued as soon as humanly possible.<\/strong> You may have to do this repeatedly for a short time in order to stay on top of new claims against your company. <\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Make an effort to publicly correct the issue.<\/strong> This may include extra training. If it was a single individual who caused the problem for your brand, you may consider holding them accountable by asking for their resignation.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Have a respected person in your industry publicly vouch for you.<\/strong> This can send the message that while the situation is unfortunate, it does not reflect the true character of the company<\/span><\/li>\n<\/ul>\n<p>The worst thing a brand can do is deny any wrongdoing and add insult to injury. It&#8217;s best to be open and honest about making the mistake and sincere in your official statements.<\/p>\n<p align=\"center\"><a class=\"counter_link\" href=\"https:\/\/offers.4colorprint.com\/cs\/c\/?cta_guid=3b3fd771-3034-426d-b512-2bf97e0ff14c&amp;placement_guid=91f54b13-d521-49e6-a9d9-ee3982022882&amp;portal_id=2086628&amp;canon=https%3A%2F%2Fblog.4colorprint.com%2Fwhat-to-do-when-your-brand-goes-viral&amp;redirect_url=APefjpEEMBZzQqT-NE1pKiZnirUng769VlrucgMJuNmPWS9mC3w7knFOzd6FWF5YrlBbP_wRAZLreiOvFW57jFxcRd-uS_IZMBKt16Yya9TYhmule-pB15so0pC4jNWh2lr6w9ArlheM9MeZ6NXrM5dCybeeMYYqMHmO0dEEXZVI8_0cLy88ZzLDYuPMs0aTQIRFF4P8VEgYnQOiDi02IVPTdoBV8Ed9ZY3WZEIJgYkAVZ72E9bGKevPrVL9bk_x49P23bEBWAbk3M33vcEtxfZ-a3u_mWN-9g&amp;click=97701577-82f0-4f70-9fe2-2b7cd940d3e7&amp;hsutk=6ca2b905551d83ebf8832e0d1d3dd6fe&amp;signature=AAH58kEpVm4DEBL1rcWwdBrzLz5u7tpCnA&amp;utm_referrer=https%3A%2F%2Fblog.4colorprint.com%2Fpage%2F10&amp;pageId=5200467831&amp;__hstc=8819754.6ca2b905551d83ebf8832e0d1d3dd6fe.1578373607928.1578395631008.1578459895388.4&amp;__hssc=8819754.10.1578459895388&amp;__hsfp=2299111051&amp;contentType=blog-post\" rel=\"noopener noreferrer\" target=\"_blank\"><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2020\/01\/CTA_Mockup_1-2.jpg\" alt=\"business_card_sample_pack_CTA\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creating brilliant and innovative content is not an easy task, but one day your consistency has finally paid off. Your post, project, or brand has gone viral, and it feels like validation for your efforts. Now what?<\/p>\n","protected":false},"author":12,"featured_media":853,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-851","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inspire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>For Better or Worse: What to Do When Your Brand Goes Viral \u2013 SilkCards<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silkcards.com\/blog\/inspire\/for-better-or-worse-what-to-do-when-your-brand-goes-viral\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"For Better or Worse: What to Do When Your Brand Goes Viral \u2013 SilkCards\" \/>\n<meta property=\"og:description\" content=\"Creating brilliant and innovative content is not an easy task, but one day your consistency has finally paid off. 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